Refund policy
Return & Refund Policy
Each design is illustrated by our artist ahead of time. It's from these completed illustrations that we print and frame each order once you place it. Because of this, we're unable to accept returns for change of mind.
What's covered
If your order arrives with a printing defect, damaged packaging, or is lost in transit, contact us within 30 days with a photo of the issue. We'll send a replacement wherever possible, or a refund if a replacement isn't an option.
What isn't covered
- Orders returned to sender due to an incorrect address, a missed delivery, or an uncollected parcel. If this happens, a new shipping charge will apply to resend it.
- Please check the listed dimensions carefully before ordering to make sure the size suits your space, as we're unable to offer a refund if the print isn't the size you expected once your order has been placed.
- Lifestyle and room photos are for illustrative purposes and may not reflect the exact scale of the print. Please refer to the listed dimensions, not the photos, for true size.
- Minor colour variation between your screen and the final print, this is normal and isn't considered a defect.
Contact us
Email us at infor@populusque.store with your order number and a photo of the issue, and we'll sort it out.